Frequently asked questions
We are committed to offering a superior quality customer care. Do not hesitate to contact us if you do not find answers to your questions here.
Is your jewelry guaranteed?
Yes, all our jewelry, accompanied by its original proof of purchase, is covered by a full one-year warranty including parts and labour. For more details on our warranty policy, it's here.
Can I have my jewelry repaired?
Our mission is to create wearable pieces of art that not only make your difference shine, but last a lifetime. We can repair almost all Anne-Marie Chagnon jewelry, regardless of the year it was made. To find out about our repair policy, it’s here.
I love my Anne-Marie Chagnon creations, how can I take care of them?
In order to keep your jewelry for as long as possible, it is essential to take care of it. It is recommended to avoid exposing your Anne-Marie Chagnon jewelry to water, perfume or other cosmetic products. We advise to keep your jewelry in a dry place to protect it from the elements. To find out how to pamper your jewelry, it’s here.
Where can I buy Anne-Marie Chagnon creations?
You can buy Anne-Marie Chagnon creations on our online store or at a retailer near you. To find a retailer near you, click here
What is your shipping policy?
We deliver to Canada, the United States, European Union countries and several other international destinations. Our suppliers and delivery delay may vary. To find out more about our delivery policy, it’s here.
What is your return policy?
We hope that all the Anne-Marie Chagnon products that you buy give you complete satisfaction! However, if you are not completely satisfied with your purchase, you have 30 days following pick-up or receipt of the order to return it to the workshop and receive a full refund. To find out how, click here.
Are your rings adjustable?
Yes, one of the peculiarities of pewter is that it’s malleable. Our rings are designed to suit several finger sizes. To know the characteristics of our jewels, it is here.
I am sensitive or allergic to certain metals. Can I wear Anne-Marie Chagnon jewelry?
Several types of metals are used in our creations, such as nickel free pewter, 22 carat/917 gold plating, stainless steel, resin, leather, to name a few. To discover the materials used, it’s here.
Why should I create an account?
For us, every member is a VIP. Announcement of sales and new products, tailor-made suggestions, special invitations, the advantages of being a member are numerous. To know more, it's here.