Can I return or exchange a jewellery creation bought online?

We hope that you enjoy all your Anne-Marie Chagnon purchases! However, if you are not completely satisfied with your purchase, we will offer a full refund for returns made to the Online Store within 14 days of reception of the package. Shipping fees are not refundable. Indeed, Anne-Marie Chagnon inc. will reimburse the buyer the actual paid price, net of discounts applied to the total, including taxes and excluding shipping fees.

The customer will be reimbursed via the same method of payment used for the order within a period of 14 days following the reception of the returned item at the studio.

Beyond the 14 days period, the delivered products is held to be compliant and accepted by the buyer. Therefore, Anne-Marie Chagnon inc. reserves the right to refuse reimbursement or replacement of products.

Important Upon receipt, a quality control check will be performed on the returned jewellery. No used items or article that has been damaged by the customer will be accepted for exchange or refund. The jewellery must not have been worn (except for fitting).

No returns will be accepted for custom made jewellery and on sale jewellery.

The jewellery that I received by mail was damaged in transit. What should I do?

If, despite our vigilance and that of the carrier, you received a broken or damaged jewellery creation, we ask that you inform us within 2 days of receiving your package.

To do this, it is best to contact us by email at boutiqueweb@annemariechagnon.com and attach photos. You can also call 1 877 818-0499 (toll free in Canada and the United States) or +01 514 844-0499 (international), Monday through Friday from 9 a.m. to noon and from 1 p.m. to 5 p.m. (Eastern Time).

We will be grateful that you return the jewellery to the workshop as quickly as possible for an exchange or refund. A proof of purchase and your full contact details must be included.

How do I return an order and request a refund?

A return can be done by mail or in person at our Anne-Marie Chagnon workshops and studio.

By mail In order to serve you better, please contact us by email at boutiqueweb@annemariechagnon.com before returning your package. Please include your order number, your complete address and the jewellery you are returning.

Make sure you wrap up the jewellery in a package, with a copy of your invoice so we can process your request. The package must be sent to the following address: Anne-Marie Chagnon inc. Online Store – returns 5333, Casgrain Ave., studio 502 Montreal, QC H2T 1X3 Canada

Be sure to include your complete contact information on the package.

In person Please come to our workshops and studio with the item you want to return in its original packaging, Monday to Friday from 9 a.m. to 5p.m. A proof of purchase is necessary.

I bought jewellery on the Anne-Marie Chagnon Online Store. Can I return or exchange it directly at an Anne-Marie Chagnon retail store?

No. The jewellery bought on our Online Store must be returned to Anne-Marie Chagnon workshops and studio. The return can be done by mail or in person Monday to Friday from 9 a.m. to 5 p.m.

Our address is: Anne-Marie Chagnon inc. Online Store – returns 5333, Casgrain Ave., studio 502 Montreal, QC H2T 1X3 Canada

A proof of purchase is necessary.

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