Is it possible to have my order delivered to another address than my own?

Yes, you can choose a different shipping address than the one from the billing address. You can have the order delivered at your workplace, at a friend's or relative's place, anywhere in the world. Each order can only be shipped to one address.

How do I know if my order has been shipped?

All annemariechagnon.com members have the privilege to check the status of their order at any time by logging into their account.

All buyers receive an expedition email confirmation that includes a tracking number associated with the carrier responsible for the delivery. Simply click on the link in that email and enter the tracking number to obtain the estimated delivery date of your order directly from the carrier.

What is the usual shipping time for an order, from the moment it has been completed?

Shippings are processed from Monday through Friday. Orders leave the workshops and studio within 3 to 5 business days after we receive your payment. Should the delivery takes longer than expected, we will notify you.

Note that the workshops and studio are closed for the holidays (from approximately December 23 to January 3). Every year, the dates are announced and displayed in advance. There is no order processed and no shipping during this period.

Once the order has been shipped, the delivery time and the choice of carrier are based on the destination.

What are the shipping delays and fees? Which carrier will deliver my order?

The delivery time and the choice of carrier is based on the destination. Estimated shipping time is mentioned in the email confirmation of shipping sent to the buyer's email address once the order is sent. The tracking number allows the buyer to monitor the order until the package is delivered to the shipping address.

For each delivery area, shipping time and fees are as follow.

  • Quebec and Ontario (Canada) via Canada Post: 2-5 business days; CA $12 / US $11 / €9.50
  • Rest of Canada via Canada Post: 2-7 business days; CA $12 / US $11 / €9.50
  • United States of America via USPS: 4-7 business days; US $12 / CA $16 / €11
  • European Union via DHL: 2-3 business days; €12 / US $14 / CA $18
  • Other destinations via DHL: 2-5 business days; €12 / US $14 / CA $18

DHL requires a signature upon receipt of the package. Customs fees may apply, payable by the recipient.

If you wish to have express delivery (Purolator), please contact the Online Store before ordering at 1 877 818-0499 or boutiqueweb@annemariechagnon.com. Additional charges will apply.

Conditions beyond our control may cause additional delivery lead time (weather, strikes, customs, etc.). Shipping time is thus not guaranteed and Anne-Marie Chagnon inc. assumes no responsibility for them. Should a significant delay occur, please contact us. Any errors or incomplete addresses can cause additional delays and costs for transhipment.

Note that the workshops and studio are closed for the holidays (from approximately December 23 to January 3). Every year, the dates are announced and displayed in advance. There is no order processed and no shipping during this period.

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