WARRANTY, REPAIR & MAINTENANCE
For over 25 years, each and every Anne-Marie Chagnon creation has been meticulously handcrafted and carefully examined before winding up in your possession. We strive to create handmade jewelry pieces in Montreal that are not only timeless in design, but that survive the test of time and preserve their beauty for many years.
With our repair services and flexible warranties, we proudly assist you in maintaining and preserving your favorite pieces.
Every item, accompanied by its original proof of purchase, is covered by a full one-year warranty including parts and labor. All bracelet elastic bands and earring clasps are under a lifetime warranty, which means they will be replaced free of charge. Broken ring frames and clasps are also guaranteed for life.
MAKE A REPAIR REQUEST
To benefit from our repair and maintenance services, you must send us the broken item along with the following information : desired repair(s), full name, postal address, telephone number and email address as well as a copy of the proof of purchase (if your jewelry is under the one-year warranty). Please note that we do not cover the applicable shipping costs. Please note: Your jewelry should be sent in a bubble coated envelope or wrapped in bubble wrap and protected by a small box to avoid any damage during transportation.
5333, Casgrain ave, studio 502
Montréal (Québec), H2T 1X3
At our Montreal boutique and workshop
You may request a repair by dropping off the item at our Montreal boutique. Please take notice of our new opening hours here.
At a retailer near you
You can request a repair through the point of sale location where the item was purchased. Provide the retailer with the necessary information : desired repair(s), full name, mailing address, phone number and email address along with the proof of purchase (if your jewelry is under the one year warranty). Following the completion of the repair at our workshop, the jewelry piece will be sent back to the retailer. All applicable costs should be paid during the pick up in store. Please note that nor we, nor the retailer, cover the shipping costs.
Repair confirmation & process
We generally allot a two-week period for repairs to be completed. Note that delivery delays depend on the carrier and location of each customer.
REPAIR SERVICES & COSTS
Anne-Marie Chagnon maintains the highest standards when it comes to design, materials and craftsmanship. We are confident in the quality and durability of our products. Our mission is and always has been to create wearable works of art that not only make your difference shine through, but last a lifetime. To ensure that your favorite pieces retain their beauty and polish, we offer repair and maintenance services for any jewelry created by Anne-Marie Chagnon, regardless of the year of release. Here are the costs for services offered.