I found THE perfect jewellery creation on annemariechagnon.com. How can I buy from the Anne-Marie Chagnon Online Store?
You have two options.
Online, you can place your order directly on the Online Store, 24 hours a day, 7 days a week. After adding the desired items to your shopping cart, simply click on the shopping cart icon to confirm its content. If needed, you will be able to modify your order before proceeding with the final payment.
By phone, our team of sales consultants will gladly assist you. Call us at 1 877 818-0499 (toll free across Canada and the United States of America) or +01 514 844-0499 (international), Monday through Friday, from 9 a.m. to noon and from 1 p.m. to 5 p.m. (Eastern Time).
How can I modify or cancel my order?
You can change or cancel an order within 24 hours of receiving your order confirmation email.
To do so, you must contact the Online Store with your full name, order confirmation number and desired action (order cancellation, adding or retrieving an item to the order).
- By email, at all times, at email@example.com
- By phone, Monday through Friday, from 9 a.m. to noon and from 1 p.m. to 5 p.m. (Eastern Time), at 1 877 818-0499 (toll free across Canada and the United States of America) or +01 514 844-0499 (international)
I am looking for a specific jewellery creation that does not seem to be available on the Online Store. What can I do?
Send us an email to firstname.lastname@example.org with the jewellery information, such as the name or a picture of what you are looking for. Because we know you love jewellery as much as we do, our sales team will look into it and contact you shortly to suggest the best possible solution!
Once my order has been completed, how can I review the order details?
You will receive an email confirmation with the order’s items and total billing amount for all placed orders on the Online Store.
When your order leaves our studio, you will receive a shipping confirmation email with a tracking number. This email will also include the list of shipped items.
If you are an annemariechagnon.com member, you can review the details and status of your order at all times by accessing your account.
Can I view my order history?
Only the annemariechagnon.com members can view all their orders from the Online Store. To see your order history and review the status of your outstanding orders, simply login to your account.
You do not have access to your order history if you are not a member and have not created an account.
How do I use my promo code?
All you need to do is type in your promo code in the appropriate box at checkout. Make sure the discount has been applied before making your final payment.
Please note that the promo code must be added before proceeding with the payment.